FAQS

General

Please email us at hello@littlemamasandpapas.com and we will endeavour to reply within 48 hours.  Alternatively you can also message us on Facebook by selecting the chat icon in the bottom right of your screen.

Currently we are online only. 

Yes, we sure do, alongside each product is a size guide. 

You can also access the size guide here....

Some items will not be reordered, please email us to find out hello@littlemamasandpapas.com or by registering your interest on the 'back in stock request form' found on each sold out items product page.

Afterpay is an epic and 100% safe way to get your hands on new LM&P gear! You get the goods delivered straight away and then pay it off in 4 fortnightly payments!

Service is currently only available for New Zealand & Australian customers with USA launching soon.

Using these are easy! Simply add the items you wish to purchase into your shopping cart and hit 'checkout'. when you're at the checkout, look to the top right where there is a 'Discount Code' box, enter your unique code and hit apply.  Your order will recalculate automatically! if for any reason this is not happening for you, send our team an email to hello@littlemamasandpapas.com and we'll look into it for you.

Returns/Shipping

All orders over $150 NZ & $200 Australia are FREE! 

New Zealand

Under $150

Standard Tracked Shipping = $6.95 

Rural Delivery = $8.95 

Over $150

FREE

Australia

Under $200

Standard Tracked Shipping = $9.95 to 19.95 (Depending on Weight)

Express Tracked Shipping = $22.95 to $34.95 (Depending on Weight)

Over $200

FREE

All Other Countries

$19.95

Returns:

Not 100% happy with your order?  We will be happy to return your item for you.  Please note that the cost of shipping the items to you will not be refunded and you will also be charged a restocking fee of $9.95.

 

Returns Sale Items: 

Please choose these items carefully as anything purchased during our Sale Promos can not be returned. 

 

Exchanges: 

To complete an exchange we require you to follow our returns process.  Select store credit as your refund type and you won't be charged the processing fee.  Please note that the original shipping cost if any will not be refunded to you as credit.

 

Please note: returns and exchanges may take up to 1-2 weeks to process. Items must be unworn, have ALL swing tags attached and be received by LM&P within 30 days of delivery. Please note items will not be accepted back if they show any signs of being used and are not in brand new condition. 

 

Making a Return:

Please head to our Returns Centre to start your return.  You will need your order number (found on your order confirmation email) and the email address you made the order with.

 

Please note that if you choose to return or exchange your order, it is your responsibility to pay for the postage costs of the return.   We advise you to use tracked shipping as LM&P will not be held responsible for your goods being returned to us.

LM&P ships worldwide! If you have any shipping problems or queries, please email hello@littlemamasandpapas.com and we'll get back to you. 

You will receive an email with the tracking details once your order has been shipped.  You can use the link in this email to keep track of your order. 

You will also have the option to opt into receiving your updates via Facebook Messenger at checkout if you wish.

We will process your order as soon as possible within standard business hours.

New Zealand

North Island: 1 to 3 business days

South Island: 2 to 4 business days

Australia

1 to 10 business days

All Other Countries

10 to 15 business days

Orders are processed Monday - Friday (excluding public holidays) from 7:00 am - 3:30 pm

Our team are super quick at picking and packing your order after you've placed it, so unfortunately, we are unable to guarantee an immediate swap or cancellation for you. 

If you have changed your mind, accidently ordered the wrong size, or just love something else a little bit more do send us an email with your name and order number to hello@littlemamasandpapas.com

We will attempt to amend this for you, however if your order has already been sent out this will be processed as per our returns/exchanges policy.

Privacy Policy

Don’t worry your personal details are for Little Mamas & Papas eyes only.  We won't give your info out to anyone! (unless of course we have to under the law!)

We take your privacy seriously! we do not store your credit card details and we do not share any of your personal information with any third parties. we use your information only for the purpose of contacting you and making sure your LM&P experience is good as! if you have any questions or concerns about your privacy on our site, please feel free to email at hello@littlemamasandpapas.com

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

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